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Refund & Cancellation

Last updated: January 2026

This Refund and Cancellation Policy outlines the terms under which RiyalVerse, operated by RiyalVerse Technology Private Limited - GSTIN: 06AAOCR1831R1ZR, processes cancellations and refunds for its services, digital products, and training programs.

1. Scope of Policy

This policy applies to all services offered by the Company, including XR and AI solutions, simulations, 3D development, training programs, workshops, subscriptions, and digital assets.

2. Cancellation Policy

Clients may request cancellation of a service within 7 days of purchase, provided that the service has not been initiated, accessed, or delivered.

For project-based services, cancellation requests must be submitted before the commencement of development or milestone execution.

3. Refund Policy

Refunds are applicable only under the following conditions:

  • The service has not been started or delivered
  • No digital content, training, or platform access has been provided
  • The request is made within the eligible cancellation period

Approved refunds will be processed within 10–14 business days through the original payment method.

4. Non-Refundable Services

The following are strictly non-refundable:

  • Customized XR, AI, or 3D development projects once initiated
  • Delivered digital assets, simulations, or software solutions
  • Accessed training programs, workshops, or online sessions
  • Booked training slots or partially attended sessions
  • Discounted, bundled, or promotional service packages

5. Project-Based Engagements

For custom development projects, payments made for completed milestones are non-refundable. Any cancellation after project initiation may result in partial billing based on work completed.

6. Third-Party Costs

Any third-party costs incurred during project execution (such as software licenses, APIs, or external tools) are non-refundable under any circumstances.

7. Service Delays

While we strive to meet all timelines, delays caused by client-side dependencies, third-party integrations, or unforeseen technical issues do not qualify for refunds.

8. Exceptions

Refund exceptions, if any, will be considered at the sole discretion of the Company and only under exceptional circumstances.

9. Contact for Cancellation Requests

To request a cancellation or refund, please contact us with complete details: